Comments on: Tech Support Mess http://michaelgowin.com/blog/2009/06/17/tech-support-mess/ For lack of a better title Thu, 04 Feb 2010 16:49:49 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Andy Sernovitz http://michaelgowin.com/blog/2009/06/17/tech-support-mess/comment-page-1/#comment-391 Andy Sernovitz Fri, 19 Jun 2009 12:58:42 +0000 http://michaelgowin.com/blog/?p=198#comment-391 Great post Michael. My thoughts: Companies like this will go out of business. If they can't 1) handle basic customer service requests and 2) treat their customers with respect they don't deserve to survive. In a word-of-mouth world, you can not treat consumers poorly (or like thieves) and not have consequences. Our job is to earn the respect and recommendation of our customers. It starts with respect. I wish you would share the name of the company so we can all avoid them. Andy Sernovitz Author Word of Mouth Marketing Great post Michael.

My thoughts: Companies like this will go out of business.

If they can’t 1) handle basic customer service requests and 2) treat their customers with respect they don’t deserve to survive.

In a word-of-mouth world, you can not treat consumers poorly (or like thieves) and not have consequences. Our job is to earn the respect and recommendation of our customers. It starts with respect.

I wish you would share the name of the company so we can all avoid them.

Andy Sernovitz
Author
Word of Mouth Marketing

]]> By: Brian Johnson http://michaelgowin.com/blog/2009/06/17/tech-support-mess/comment-page-1/#comment-385 Brian Johnson Wed, 17 Jun 2009 20:01:45 +0000 http://michaelgowin.com/blog/?p=198#comment-385 Interesting stuff, Michael. And too, too true. I would have been interested to know the company with which you were dealing. It's valuable to have information like this because it could change your decision between two potential pieces of software. Interesting stuff, Michael. And too, too true.

I would have been interested to know the company with which you were dealing. It’s valuable to have information like this because it could change your decision between two potential pieces of software.

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